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Communicating Change: Winning Employee Support for New Business Goals / T. J. Larkin, Sandar Larkin | |
Publisher: McGraw-Hill Education | |
Availability:Usually ships in 24 hours | |
Sales Rank: 990690 | |
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When a company decides to make a major organizational change whether it's a new emphasis on customer service, quality management, restructuring or downsizing managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.
Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:
In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.