Achieving Excellence in Retail Banking /

Retail banking is essentially concerned with consumer banking. Due to the eradication of the Glass-Steagall Act in the last 1990's, many banks now operate investment and retail banking arms (in addition to private banking, corporate banking and asset management). During the last five years, retail banking has faced many challenges and has had to bear lower returns that other banking segments. Retail banks are under heavy pressure to increase current profitability, return on equity and at the same time demonstrate some capability for continued growth.
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