What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret? gives you an inside look at theworld-class customer service strategies of some of today'sbest companies. You'll learn how companies like Disney, Nordstrom,and The Ritz-Carlton get 50,000 employees to deliver world-classcustomer service on a consistent basis- and how your company cantoo. Packed with insider knowledge and a wealth of proven bestpractices, author John DiJulius will show you how your company canemulate the world's best customer service providers.

• Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
• The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
• The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
• The Ten Principles Behind Great Customer Experiences (Financial Times Series)
• The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• The Effortless Experience: Conquering the New Battleground for Customer Loyalty
• The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
• The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
• Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)