Hibernia National finds service and technology do mix. (Hibernia National Bank) (Service Quality Resource): An article from: Bank Marketing

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on May 1, 1992. The length of the article is 536 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Hibernia National Bank created its Personal Banking Centers (PCB) as a response to the need of customers for the speedy delivery of service and personal attention. The bank's PCBs have private booths with PCs that inform customers of the bank's retail loan services, certificates of deposits, and retail loan services. The computers also provide product recommendations based on the customers' input. The PCBs also have telephones that connect customers with the bank's customer service functions. With this new program, Hibernia is enabling its customers to determine for themselves the products and services they should get.

Citation Details
Title: Hibernia National finds service and technology do mix. (Hibernia National Bank) (Service Quality Resource)
Publication:Bank Marketing (Magazine/Journal)
Date: May 1, 1992
Publisher: Bank Marketing Assn.
Volume: v24 Issue: n5 Page: p42(2)

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