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Books by Brad Cleveland, Debbie Harne

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3 books found
Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
Call Center Operations Management Handbook and Study Guide …
By: Brad Cleveland, Debbie Harne
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Call Center Customer Relationship Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
Call Center Customer Relationship Management Handbook and S…
By: Brad Cleveland, Debbie Harne
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Call Center People Management Handbook and Study Guide
Call Center People Management Handbook and Study Guide
By: Brad Cleveland, Debbie Harne
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