Home / Authors / Brad Cleveland, Susan Hash

Books by Brad Cleveland, Susan Hash

All books by this author

2 books found
Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition
Call Center Agent Turnover and Retention: The Best of Call …
By: Brad Cleveland, Susan Hash
View Details
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
Call Center Agent Motivation and Compensation: The Best of …
By: Brad Cleveland, Susan Hash
View Details