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Books by Brendan B. Read

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6 books found
Designing the Best Call Center for Your Business, 2nd Edition
Designing the Best Call Center for Your Business, 2nd Editi…
By: Brendan B. Read
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Making the IVR ogre customer-friendly.(Logout)(interactive voice response ): An article from: Customer Interaction Solutions
Making the IVR ogre customer-friendly.(Logout)(interactive …
By: Brendan B. Read
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How not to cut staff churn and boost customer loyalty.(Logout): An article from: Customer Interaction Solutions
How not to cut staff churn and boost customer loyalty.(Logo…
By: Brendan B. Read
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Designing the Best Call Center for Your Business (CMP Books)
Designing the Best Call Center for Your Business (CMP Books)
By: Brendan B. Read
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Home Workplace: A Handbook for Employees and Managers
Home Workplace: A Handbook for Employees and Managers
By: Brendan B. Read
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Get ready for Canada's new telemarketing regulations (eh?).(Compliance Desk): An article from: Customer Interaction Solutions
Get ready for Canada's new telemarketing regulations (…
By: Brendan B. Read
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