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Books by Carlaw, Peggy

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4 books found
The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting
The Big Book of Sales Games: Quick, Fun Activities for Impr…
By: Carlaw, Peggy
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The Big Book of Customer Service Training Games (Big Book Series)
The Big Book of Customer Service Training Games (Big Book S…
By: Carlaw, Peggy
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The Big Book of Customer Service Training Games (Management & Leadership)
The Big Book of Customer Service Training Games (Management…
By: Carlaw, Peggy
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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Managing and Motivating Contact Center Employees : Tools an…
By: Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann
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