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Books by Claes Fornell

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3 books found
Managing Forward: How to Move From Measuring the Past to Managing the Future
Managing Forward: How to Move From Measuring the Past to Ma…
By: Claes Fornell, Larry Freed
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
The Satisfied Customer: Winners and Losers in the Battle fo…
By: Claes Fornell
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
The Satisfied Customer: Winners and Losers in the Battle fo…
By: Claes Fornell
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