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Books by Jon Anton

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12 books found
Offshore Outsourcing Opportunities
Offshore Outsourcing Opportunities
By: Dr. Jon Anton, John Chatterley
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From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
From Cost to Profit Center: How Technology Enables the Diff…
By: Jon Anton, R. Scott Davis
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Call Center Benchmarketing: How Good is "Good Enough" (Customer Access Management)
Call Center Benchmarketing: How Good is "Good Enough&q…
By: Jon Anton, David Gustin
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Inbound Customer Callcenter Design: Management Information Systems
Inbound Customer Callcenter Design: Management Information …
By: Jon Anton, T. Richard Bennett, Richard Widdows
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Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Integrating People with Process and Technology "Gainin…
By: Jon Anton, Lisa M. Schwartz, Natalie L. Petouhoff
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How to Conduct a Call Center Performance Audit: A to Z
How to Conduct a Call Center Performance Audit: A to Z
By: Dr. Jon Anton, Dru Phelps
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Interpreting the Voice of the Customer
Interpreting the Voice of the Customer
By: Dr. Jon Anton, Kevin Childs
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Customer Relationship Management: Making Hard Decisions with Soft Numbers (University of Hartford Edition)
Customer Relationship Management: Making Hard Decisions wit…
By: Jon Anton
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Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series) (2nd Edition)
Customer Relationship Management: The Bottom Line to Optimi…
By: Jon Anton, Natalie L. Petouhoff PH.D.
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Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Call Center Performance Enhancment Using Simulation and Mod…
By: Jon Anton, Vivek Bapat
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Customer Relationship Management Technology
Customer Relationship Management Technology
By: Dr. Jon Anton, Bob Vilsoet
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Contact Center Management "By the Numbers"
Contact Center Management "By the Numbers"
By: Jon Anton, Kamal Webb
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