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K.A. Brown, N.L. Hyer
Books by K.A. Brown, N.L. Hyer
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Archeological benchmarking: Fred Harvey and the service pro…
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K.A. Brown, N.L. Hyer
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![Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876 [An article from: Journal of Operations Management]](https://www.ebooknetworking.net/books/B00/0PD/medB000PDTY3Q.jpg)