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Books by Ken Dawson

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2 books found
Shifting from mass marketing to one-to-one marketing.(Innovative Solutions from the Teleservices Experts): An article from: Customer Interaction Solutions
Shifting from mass marketing to one-to-one marketing.(Innov…
By: Ken Dawson
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A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"
A Paradigm of Customer Recovery: "Customer Care from a…
By: Ken Dawson
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