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Books by Knapp, Donna

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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
🇨🇦 Canada
The ITSM Process Design Guide: Developing, Reengineering, a…
By: Knapp, Donna
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A Guide to Service Desk Concepts
🇺🇸 United States
A Guide to Service Desk Concepts
By: Knapp, Donna
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