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Books by Leonard L. Berry,

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7 books found
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Discovering the Soul of Service: The Nine Drivers of Sustai…
By: Leonard L. Berry,
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Bankers Who Sell: Improving Selling Effectiveness in Banking
Bankers Who Sell: Improving Selling Effectiveness in Banking
By: Leonard L. Berry, Charles M. Futrell, Michael R. Bowers
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A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)
A Conceptual Model of Service Quality and Its Implications …
By: A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
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Servqual: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality (Report No. 86-108)
Servqual: A Multiple-Item Scale for Measuring Customer Perc…
By: A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry
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On Great Service: A Framework for Action
On Great Service: A Framework for Action
By: Leonard L. Berry
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Fable hospital 2.0: the business case for building better health care facilities.(Essays): An article from: The Hastings Center Report
Fable hospital 2.0: the business case for building better h…
By: Blair L. Sadler, Leonard L. Berry, Robin Guenther, D. Kirk Hamilton, Frederick A. Hessler, Clayton Merritt, Derek Parker
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Marketing Services: Competing Through Quality
Marketing Services: Competing Through Quality
By: Leonard L. Berry
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