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Books by Lori Bocklund

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3 books found
Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
Call Center Technology Demystified: The No-Nonsense Guide t…
By: Lori Bocklund, Dave Bengtson
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Lori Bocklund (3-Jun-2002) Paperback
Call Center Technology Demystified: The No-Nonsense Guide t…
By: Lori Bocklund
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Cisco and interactive intelligence: the value of a combined solution for enterprise IP telephony and customer care.(Ask the EXPERTS): An article from: Customer Interaction Solutions
Cisco and interactive intelligence: the value of a combined…
By: Lori Bocklund, Thomas Bailey
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