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Books by Paul C. Lubin

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2 books found
What's the Mystery.(improving customer service through the use of mystery shoppers)(Column): An article from: Bank Marketing
What's the Mystery.(improving customer service through…
By: Paul C. Lubin
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Protecting Main Street: Measuring the Customer Experience in Financial Services for Business and Public Policy
Protecting Main Street: Measuring the Customer Experience i…
By: Paul C. Lubin
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