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Books by Peter Hernon, Ellen Altman

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2 books found
Service Quality in Academic Libraries (Contemporary Studies in Information Management, Policies & Services)
Service Quality in Academic Libraries (Contemporary Studies…
By: Peter Hernon, Ellen Altman
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Assessing Service Quality: Satisfying the Expectations of Library Customers
Assessing Service Quality: Satisfying the Expectations of L…
By: Peter Hernon, Ellen Altman
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