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Books by Shirley Lacy,

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6 books found
Configuration Management: Expert Guidance for IT Service Managers and Practitioners
Configuration Management: Expert Guidance for IT Service Ma…
By: Shirley Lacy,
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Why People Matter (Achieving ISO/IEC 20000)
Why People Matter (Achieving ISO/IEC 20000)
By: Jenny Dugmore, Shirley Lacy
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Configuration Management: Expert Guidance for IT Service Managers and Practitioners
Configuration Management: Expert Guidance for IT Service Ma…
By: Shirley Lacy, David Norfolk
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Service Transition Book
Service Transition Book
By: Shirley Lacy; Ivor Macfarlane
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Introduction to the ISO/IEC 20000 Series: IT Service Management
Introduction to the ISO/IEC 20000 Series: IT Service Manage…
By: Jenny Dugmore, Shirley Lacy
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A Manager's Guide to IT Service Management
A Manager's Guide to IT Service Management
By: Jenny Dugmore, Shirley Lacy
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