Home / Authors / Tim Passios

Books by Tim Passios

All books by this author

6 books found
Migrating to an all-in-one solution ... how do we get there?(Ask the EXPERTS): An article from: Customer Interaction Solutions
Migrating to an all-in-one solution ... how do we get there…
By: Tim Passios
View Details
Ask the expert: impact of agent frustration on customer satisfaction.(Ask the EXPERTS): An article from: Customer Interaction Solutions
Ask the expert: impact of agent frustration on customer sat…
By: Tim Passios
View Details
ACD routing best practices: LIFO vs. FIFO.(Ask the EXPERTS)(Last-In-First-Out )(First-In-First-Out ): An article from: Customer Interaction Solutions
ACD routing best practices: LIFO vs. FIFO.(Ask the EXPERTS)…
By: Tim Passios
View Details
Leveraging technology to expand your agent pool.(Ask the EXPERTS): An article from: Customer Interaction Solutions
Leveraging technology to expand your agent pool.(Ask the EX…
By: Tim Passios
View Details
Ask the expert.(call centers can benefits from remote agents strategy and technology): An article from: Customer Interaction Solutions
Ask the expert.(call centers can benefits from remote agent…
By: Tim Passios
View Details
Communications-based process automation.(ASK the EXPERTS)(Reprint): An article from: Customer Interaction Solutions
Communications-based process automation.(ASK the EXPERTS)(R…
By: Tim Passios
View Details