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Books by Tracey E. Schelmetic

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13 books found
Five things to know about IP call recording for the contact center.(IP CONTACT CENTER)(internet protocol): An article from: Customer Interaction Solutions
Five things to know about IP call recording for the contact…
By: Tracey E. Schelmetic
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Fun things to do with your IVR.(Last Call)(interactive voice response): An article from: Customer Interaction Solutions
Fun things to do with your IVR.(Last Call)(interactive voic…
By: Tracey E. Schelmetic
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Cultivating marketing excellence from the classroom to the lab to the workplace: in focus: database marketing, telemarketing, e-marketing and ... article from: Customer Interaction Solutions
Cultivating marketing excellence from the classroom to the …
By: Tracey E. Schelmetic
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Fun things to do with your IVR.(Interactive Voice Response Systems)(Column): An article from: Customer Interaction Solutions
Fun things to do with your IVR.(Interactive Voice Response …
By: Tracey E. Schelmetic
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IVRs gone wild.(Last Call)(Interactive Voice Response systems): An article from: Customer Interaction Solutions
IVRs gone wild.(Last Call)(Interactive Voice Response syste…
By: Tracey E. Schelmetic
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Predictive and real-time customer analytics ... and Mrs. Johnson's mother-in-law.(Last Call): An article from: Customer Interaction Solutions
Predictive and real-time customer analytics ... and Mrs. Jo…
By: Tracey E. Schelmetic
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Improving patient care and customer service for the healthcare industry.(CASE STUDY): An article from: Customer Interaction Solutions
Improving patient care and customer service for the healthc…
By: Tracey E. Schelmetic
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Seeking flexibility and efficiency in the insurance industry.(CASE STUDY)(Company overview): An article from: Customer Interaction Solutions
Seeking flexibility and efficiency in the insurance industr…
By: Tracey E. Schelmetic
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A call center? We're not a call center!(Last Call): An article from: Customer Interaction Solutions
A call center? We're not a call center!(Last Call): An…
By: Tracey E. Schelmetic
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The benefits of blended agents.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS)(call centers): An article from: Customer Interaction Solutions
The benefits of blended agents.(INNOVATIVE IDEAS FROM THE N…
By: Tracey E. Schelmetic
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The essential Buyers' Guide tip sheets.(Company overview): An article from: Customer Interaction Solutions
The essential Buyers' Guide tip sheets.(Company overvi…
By: Tracey E. Schelmetic
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Evaluating the home agent model.: An article from: Customer Interaction Solutions
Evaluating the home agent model.: An article from: Customer…
By: Tracey E. Schelmetic
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E-Commerce Is Alive And Well And Feeling Fine, Thank You.: An article from: Customer Interaction Solutions
E-Commerce Is Alive And Well And Feeling Fine, Thank You.: …
By: Tracey E. Schelmetic
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