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Books by Valarie A Zeithaml

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4 books found
Communication and control processes in the delivery of service quality (Report)
Communication and control processes in the delivery of serv…
By: Valarie A Zeithaml
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The nature and determinants of customer expectations of service (Report / Marketing Science Institute)
The nature and determinants of customer expectations of ser…
By: Valarie A Zeithaml
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Supermarket shoppers' profile
Supermarket shoppers' profile
By: Valarie A Zeithaml
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Marketing Dei Servizi Seconda edizione (Italian Edition)
Marketing Dei Servizi Seconda edizione (Italian Edition)
By: Valarie A Zeithaml
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