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Books by Wade Baker

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2 books found
Simulation training: the power of continuous performance optimization.(OUTSOURCING): An article from: Customer Interaction Solutions
Simulation training: the power of continuous performance op…
By: Wade Baker
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New directions to the successful virtual contact center.(CUSTOMER RELATIONSHIP MANAGEMENT): An article from: Customer Interaction Solutions
New directions to the successful virtual contact center.(CU…
By: Wade Baker
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