Quality Wars: The Triumphs and Defeats of American Business
Book Details
Author(s)Jeremy Main
PublisherFree Press
ISBN / ASIN0029166845
ISBN-139780029166840
AvailabilityUsually ships in 1-2 business days
Sales Rank3,823,895
MarketplaceUnited States 🇺🇸
Description
Traces fifteen years of attempts at Total Quality Management in the United States, explains its successes and failures, and provides examples from industry, the professions, and government
