Moments of Truth
Book Details
Author(s)
Jan Carlzon
Publisher
HarperBusiness
ISBN / ASIN
0060915803
ISBN-13
9780060915803
Availability
Usually ships in 24 hours
Sales Rank
#167,502
Category
Business & Economics
Marketplace
United States 🇺🇸
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Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
