Moments of Truth
Book Details
Author(s)Jan Carlzon
PublisherHarperBusiness
ISBN / ASIN0060915803
ISBN-139780060915803
AvailabilityUsually ships in 24 hours
Sales Rank167,502
CategoryBusiness & Economics
MarketplaceUnited States 🇺🇸
Description
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
More Books in Business & Economics
