Creating Quality: Concepts, Systems, Strategies, and Tools (Mcgraw Hill Series in Industrial Engineering and Management Science)

This text on quality control emphasizes the pre-process level design and analysis activity, covering the full range of diagnostic and experimental tools and including fundamentals of probability and statistics, TQM and Quality Function Deployment. The book presents the wide range of qualitative and quantitative material for the "proactive" attainment of quality. It includes historical material and a number of examples, case studies and illustrations.