Effective Customer Service: Ten Steps for Technical Professions (NetEffect)
Book Details
Author(s)
David L. Goetsch, Stanley Davis
Publisher
Pearson
ISBN / ASIN
0130485292
ISBN-13
9780130485298
Availability
Usually ships in 24 hours
Sales Rank
#2,950,019
Marketplace
United States 🇺🇸
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Description
This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book s customer-is-king
