Implementing ISO 9001:2000

This guide explains the five clauses of the 2000 revision to ISO 9001, with guidelines and tips for their implementation, and also outlines the steps for making ISO 9001 the cornerstone of a strategic business plan for the future. The authors advocate dismantling adversarial, overhead inspection, detection, and assurance functions, and replacing them with accountability for all who operate the processes. A case study of implementation by a division of Dell Computers is provided. Annotation c. Book News, Inc., Portland, OR (booknews.com)