The Art of Managing Professional Services: Insights from Leaders of the World's Top Firms (paperback)

Note: The book comes with 2 Table of Contents. One is the book's standard TOC and one is to point out the individual "Lessons from Leaders."

Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully understood by management thinkers and consultants. Making matters more complex is that many of these firms stand at a crossroads, searching for new strategies and practices to succeed in a radically new economy. In The Art of Managing Professional Services, Maureen Broderick offers the solution.

Broderick has brought together modern best practices for these and other crucial areas of professional services management:

Building, communicating, and maintaining shared vision, values, and culture

Recruiting, training, and evaluating people

Crafting the right strategies, portfolio, and mix of clients

Innovating and sharing knowledge

Financial planning, metrics, and reporting

Positioning: brand, marketing, and sales

Defining effective partnerships: equity, selection, and compensation

Ensuring responsibility and accountability

Organizational design, structure, governance, and systems

Leading effectively, and growing the next generation of leaders

This book reflects Broderick & Co.'s unparalleled research into professional services management, including 200+ executive interviews with leaders and innovators in organizations of all sizes and types.