Organizational Behavior: Concepts, Controversies and Applications

This comprehensive review of organizational behaviour is designed to aid students in explaining and predicting behaviour in organizations, and is concerned specifically with those factors that influence performance - productivity, absenteeism and turnover. In this edition there is a new chapter on organizational behaviour in a global context, identifying key cultural dimensions that differ from nation to nation. There is new or revised material on: functions, roles and skills; meta-analysis; self-management; communication skills of active listening and feedback; training charismatic leaders; impression management; classical organization concepts; contingency variables in organization design; Mintzberg's five design options; the effects of organizational growth and decline on employee behaviour; and organizational change and development.