Smart Moves: 14 Steps to Keep Any Boss Happy, 8 Ways to Start Meetings on Time, and 1,600 More Tips to Get the Best from Yourself and the People Aro

An expansion of the successful self-published book The Manager's Book of Lists, Smart Moves offers over two hundred pages of efficient, practical checklists--already used by such firms as Humana and GE--and gives tips for every management task, from writing powerful memos to winning negotiations and resolving conflicts.