Phone Power: Increase Your Effectiveness Every Time You're on the Phone

Phone Power is a concise, practical guide to improving telephone skills in a variety of business situations. Presented in a dynamic, interactive format, the tips and examples in this audiobook are sure to improve efficiency for those working in sales, customer service, and telemarketing. This helpful reference is also of particular worth to business owners and managers in training employees and establishing standard practices. Oral communication is key to success in business — maximize your phone power today!