The ISO 9000 Implementation Manual: Ten Steps to ISO 9000 Registration

A noted authority on ISO 9000, Hutchins details how to move through each step from registration planning to training and education. He explains how to conduct the preassessment, develop quality documentation, select the registrar and maintain registration. Based on the collective experience of dozens of companies, this step-by-step guide describes how to avoid the most common problems and deal with difficult areas.