The Soul of the Firm

C. William Pollard, chairman of the $3 billion ServiceMaster Company, believes that a commitment to people--employees as well as customers--is the real reason for his worldwide corporation's continuous growth in revenue and profit during the past quarter century. In The Soul of the Firm, he explains just how that bond has been forged and how it is now manifested in a company that claims more than 200,000 employees and more than six million customers in 31 countries.