Delivering and Measuring Customer Service This isn't rocket Surgery!
Book Details
Author(s)
Richard D. Hanks
Publisher
Duff Road Endeavors
ISBN / ASIN
0578046040
ISBN-13
9780578046044
Sales Rank
#1,473,812
Marketplace
United States 🇺🇸
Description
Stephen R. Covey called this, "THE FINEST BOOK ON CUSTOMER SERVICE I'VE READ." Finally, a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve!
