Complaints Management: Turning Negatives into Positives
Book Details
Author(s)
Michael Hill
Publisher
BSI British Standards Institution
ISBN / ASIN
058071876X
ISBN-13
9780580718762
Sales Rank
#99,999,999
Category
Consumer complaints
Marketplace
United States 🇺🇸
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Description
Complaints should be an easy way for your customers to express an opinion about your products and services. This book has been designed to help any company or organisation that wants to improve the effectiveness of customer complaint processes and systems and also adhere to the principles of the complaint management standard ISO 10002:2004.
