Curing the Common Conflict: Dealing with Difficult People

The author has dealt with many interesting and sometimes difficult people (managers, crew members, and customers) during his 45-year career as a district manager and restaurant owner. Two years ago when he decided to take decisive action to help two chronically argumentative employees, he was surprised that he could not find any practical management solutions that would keep them out of future conflicts—most books only dealt with counseling after the fight. Being semi-retired and leading a Bible study at the time, he decided to make an extensive search on the subject. The result of his study provides us with many practical insights and achievable results for preventing and minimizing conflicts both at work and at home. Besides sharing his own experiences, Mendham summarizes many business resources and includes a Bible study of ten topics like anger, revenge and forgiveness in this interesting blend of business and Christian principles. We will learn that the same response that helps us avoid conflicts can also help repair marriages, make us more valuable employees, and make it possible to actually forgive someone. We will also discover what the two wisest men in the Bible said is the ‘secret to happiness’.