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“With an abundance of useful models and metaphors, Johnson and Keddy bring the world of workplace conflict management alive for every audience. Overall an excellent treatment of a subject all too readily sensationalized or written from a victim perspective.This grown up grounded approach will help all practitioners in the field.â€Â
Dr John McGurk, Adviser: Learning and Talent Development, HR: Practice Development Team, Chartered Institute of Personnel and Development
“This book ‘gets it’ – it articulates basic truths and insights into human nature and behaviour which those involved in workplace disputes have observed all too often. My only worry is that the authors will put employment lawyers out of business!â€Â
Gary Freer, Partner in Employment Law, McGrigors LLP
