Creating High Performace Organizations: Survey of Practices and Results of Employee Involvement and TQM in Fortune 1000 Companies (Jossey Bass Business & Management Series)

Companies are more competitive and productive, and create higher-quality services and products when employees are involved in decisions about their jobs and work environment. This edition is an account of results from a longitudinal study that looks systematically at the adoption and impact of total quality management practices and employee involvement practices, over time, in large corporations.