Successful Business Process Management: What You Need to Know to Get Results

Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. "Successful Business Process Management "fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: ? Overcome resistance and apathy to standard procedures ? Take a systematic rather than ad hoc approach to process management ? Design key processes and capture them in documented procedures ? Revise existing processes when feasible ? Roll out the changes so people know what to do ? Embed them in the organization for reliable outcomes Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.