Fundamentals of Reference (ALA Fundamentals)

The all-in-one Reference reference you ve been waiting for, this
invaluable book offers a concise introduction to reference sources
and services for a variety of readers, from library staff members
who are asked to work in the reference department to managers
and others who wish to familiarize themselves with this important
area of librarianship. Written in an accessible style and designed
for everyday use, it presents an overview of the basic tools and
techniques of reference work, including

• Reference Services, a section addressing such important
  topics as telephone reference, the reference interview, and
  electronic reference
  
• Reference Sources, chapters which focus on types
  of reference tools, including encyclopedias, dictionaries,
  directories, handbooks, and almanacs
  
• Appendixes with key documents prepared by the Reference and User Services Association
  (RUSA) and an annotated bibliography
  

An excellent training tool for both new and experienced staff, Fundamentals of Reference will
quickly become your fundamental reference!