Service Quality in Leisure and Tourism
Book Details
Author(s)
CÂ Williams, J Buswell
Publisher
CABI
ISBN / ASIN
0851995411
ISBN-13
9780851995410
Availability
Usually ships in 1 to 3 weeks
Sales Rank
#2,622,763
Marketplace
United States 🇺🇸
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Description
This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.
