5S for Service Organizations and Offices: A Lean Look at Improvements / Debashis Sarkar

5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for little more than housekeeping, its latent power has yet to be leveraged by service companies. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can also be applied to offices, education institutes, and hospitals, as well manufacturing companies who wish to realize the full potential of 5S. This hands-on book is based on the author’s experience in catalyzing an enterprise-wide 5S implementation in India’s largest private sector bank, spread across more than 700 locations not only in India but also in places such as Canada, Singapore, Dubai. and London. This change initiative touched more than 15,000 people and had the involvement of employees across all levels of the organization. This book is based on all that he applied and learnt during this massive rollout. 5S can be converted to a management practice when implemented as a change initiative involving the organization at all levels, from the CEO to the process associate. Implementation requires an all-encompassing workplace system comprising structure, people, processes, practices, and infrastructure. Such a holistic implementation moves 5S away from being just another methodology and to an intervention that can change the hearts and minds of the employees, irrespective of the state of maturity of the organization in improvements. Benefits: The accompanying CD-ROM includes numerous templates that can be used to implement the ideas contained in the book. Contents: Chapter 1:5S Demystified Chapter 2: Prerequisites for Deployment Chapter 3: Deployment Steps Chapter 4: Enablers for Sustenance, Measures of Performance, and Approach to Deployment Chapter 5: Certification Chapter 6: Challenges in Deployment & Root Causes of Workplace Disorganization Appendices: Templates (also on accompanying CD-ROM) Glossary References
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