The Malcolm Baldrige National Quality Award (MBNQA) 2006 Criteria for Performance Excellence and scoring guidelines are powerful assessment instruments that help leaders identify organizational strengths and key opportunities for improvement. The primary task of leaders is then to use the information to improve work processes and achieve higher levels of performance. Insights to Performance Excellence 2006 thoroughly explains the Baldrige Award Criteria for 2006. Author Mark Blazey has simplified the criteria through the use of linkage diagrams and flow charts for each of the items that comprise the criteria. The categories are aligned to reflect a new way of looking at the components of a high performance management system. As always, what distinguishes this book from others on the market is the author's simplification of the 2006 Baldrige Criteria and the application process. Through its use of flowcharts, relationship matrixes, and examples of effective practices to help assess and document continuous improvement efforts, the book will strengthen your understanding of the Baldrige Criteria and provide valuable insights when analyzing your organization, achieving higher levels of performance, and applying for the Baldrige Award.
Changes to this 2006 edition include:
• New information from the Baldrige 2006 Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.
• The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria.
• New 2006 version of Insights to Performance Excellence in Health Care is included on the CD-ROM.
• New 2006 version of Insights to Performance Excellence in Education is included on the CD-ROM.
• A discussion of the alignment of Baldrige with Six Sigma, Lean Thinking, and Balanced Scorecard is included on the CD-ROM.
Reading Insights to Performance Excellence 2006 will strengthen your understanding of the Criteria and provide insight on analyzing your organization, improving performance, and applying for the award.
