Building Innovation into Program Reviews: Analysis of Service Delivery Alternatives

This easy-to-use book should be useful to managers at all levels of government. It gives practical guidance on how to resolve the dilemma every public manager faces-between the constant pressure to improve program efficiency and effectiveness, on the one hand, and the risk of wasting taxpayers' money on new ways of doing things that end up costing more than they save, on the other. The authors also give guidance to government managers on how to select the most promising program alternatives for consideration, and how to analyze these alternatives as a part of regular program operations-"before" a new approach is implemented. A companion volume to "The Private Sector in State Service Delivery."