A Guide to Utility Automation: Amr, Scada, and It Systems for Electric Power

Wiebe explains how electricity is distributed, measured, and billed in order to find new solutions needed in an increasingly competitive market. He also reviews U.S. deregulation and its precursors, and explains integrated meter reading, billing, CIS, call-center, and related systems. Contents: AMR unbundling odyssey begins; Chinese curses and public utility commissions; AMR, billing and customer service before deregulation; AMR Networks: what they are, how they differ; Billing and customer care systems-not!; Current AMR products and services; Market needs in evolution; Public AMR network options change the market; Advanced customer relationship management; Energy service fraud - USD10+billion annual crime; What are the new business opportunities using AMR?; Summery: do it now and learn.