Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
Book Details
Author(s)Robert A. Gable
PublisherArtech House Publishers
ISBN / ASIN089006640X
ISBN-139780890066409
AvailabilityUsually ships in 1 to 3 weeks
Sales Rank5,253,877
MarketplaceUnited States 🇺🇸
Description
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
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