This is the first in a series of books from the Institute of Productivity aimed at providing a comprehensive, practical approach to the measurement and improvement of performance and productivity, at organisational and at national level. These books are aimed at a range of audiences – from policy-makers and strategists, through project officers and facilitators to (especially) the practitioners - those responsible for ‘Getting It Done’. The books introduce and explain relevant concepts and theory but they always take the reader through specific approaches, techniques and examples that act as a template for practical implementation. The books are designed to be pragmatic … to give real world approaches and solutions. They are designed to be brief … and to be complementary. Though each book stands alone, maximum benefit comes from applying the concepts across the series of books – Getting It (All) Done.