Spectacular Support Centers
Book Details
Author(s)
Kristin E. Robertson
Publisher
Customer Service Press
ISBN / ASIN
0971340692
ISBN-13
9780971340695
Availability
Usually ships in 24 hours
Sales Rank
#999,928
Marketplace
United States 🇺🇸
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Description
Managers of small to mid-sized help desks and technical support centers now have a guidebook that covers all aspects of the complicated art of running a spectacular support center. From contact handling precesses to personnel issues, this book is full of practical advice for the managers of smaller support centers.
