Like It or Not - You Get Me: Customer Service in the Public Sector

Like It or Not - You Get Me! is about Ramona, a customer service provider in the public sector. She's the one with a bad attitude who gives others a bad reputation. Ramona knows how to play the game -- to work just enough not to get fired. Her attitude is, "Why be nice to them? I'm here for life."

Customer service in the public sector is different than in corporate America. Customers generally have no choice. If they are not happy with the service they get they can't go to another public agency - so they complain. Complaints go to management, department heads, or to city hall. Changing the way things have "always been done" and employee's attitudes is addressed in this book. Improving service in the public sector means convincing staff their day will be better when things run smoothly and customers are satisfied.