Offshore Outsourcing Opportunities

For call center executives wanting to explore and understand the benefits of offshore outsourcing, the authors have brought together under one cover a comprehensive guide that takes the reader through each step of the complex issues of outsourcing customer service telephone calls to agents in another country. With the pressure of today s competitive climate forcing companies to take a hard look at providing higher quality customer services at lower costs, this book is a "must read" for every call center executive.